Freeway Medical respect your privacy and are serious about protecting the privacy of your personal information that you provide when using our ‘Contact Us’ and ‘Request a Quote’ forms.
Personal Information Collected
When you contact Freeway Medical using the ‘Contact Us’ or ‘Request a Quote’ forms your name, email address, phone number, hospital name, ward details and contact method preference are sent to us via email. This information is stored in our email system and also within our CRM system.
Use of Personal Information
The information you provide is used to contact you in response to the quote / query you have initiated via the website contact forms.
If you have opted-in to email marketing using the designated checkbox, then Freeway Medical may send email information to you regarding new products, brochures or company news that we feel may interest / benefit you
Your information is not shared with any third parties. Our email systems are provided by a third party so the information you submit via the website will be passed through these systems to reach our email account. No access is given to this third party to the information within these messages.
Our email systems keep a history of emails received from the ‘Contact Us’ and ‘Request a Quote’ forms. Our email accounts are password protected and are stored on secure third party servers. Our CRM system is also password protected, which minimises any risk of your personal information becoming available to anyone outside of Freeway Medical.
Freeway Medical endeavour to protect your personal information but cannot provide any guarantees around the security of the information you send to us via our online forms. Therefore, any information you send to us via the online forms is provided at your own risk.
You have the right to access any information that Freeway Medical processes about you and to request information about:
- What information we hold about you
- The purposes of the processing
- The categories of information concerned
- The recipients to whom the information has/will be disclosed
- How long we intend to store your information for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate information about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your information or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your information is protected and kept secure.
How Long We Keep Your Data
Freeway Medical only ever retains your information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.
Where you have consented to us using your information for direct marketing, we will keep such information until you notify us otherwise and/or withdraw your consent.
Questions or Concerns
Please Contact Us If you’d like to know what information we currently store or if you’d like us to remove or amend this information.